Connect cTrader
Connect your cTrader accounts and Chartnaut can place orders at your broker from Charts and journal every fill without you copying anything across. You sign in with your cTrader ID on cTrader's own page, so Chartnaut never sees your cTrader password.
cTraderYour cTrader ID is the login you use for cTrader itself, not the account number or password your broker sent you. One sign-in can link several accounts. Each cTrader account you link uses one live slot while it is switched on, from the same allowance as MetaTrader: Starter has 1, Pro 2 and Ultra 4. How accounts work explains slots and pausing.
MetaTraderBefore you start: one cTrader ID
cTrader shows Chartnaut only the trading accounts linked to the cTrader ID you sign in with. If your accounts sit under more than one cTrader ID, for example one per broker or prop firm, link them all to your main cTrader ID in cTrader first. Then sign in to Chartnaut once with that ID and pick every account from one list.
You can sign in with each cTrader ID separately instead. Each one becomes its own connection in Chartnaut, so when access expires you re-authorize each one, with its own cTrader ID. And if you later move those accounts under one ID, Chartnaut refuses to link them while they are split across two connections, until you delete the accounts on one of them. Deleting removes their imported trades, so link everything to one cTrader ID before you connect.
Connect it
Open Trading → Accounts.
Click Connect account.
On What do you want to do?, choose Connect an existing account.
On Which platform?, choose cTrader.
Click Connect with cTrader. cTrader opens and asks you to sign in with your cTrader ID.
Sign in and grant Chartnaut access. Chartnaut picks up your accounts when you are done. In the desktop app the sign-in opens in your browser, and Chartnaut waits for you to finish there.
Tick the accounts you want to trade. They are grouped under Live and Demo, each with its broker, login, currency and balance.
Change the label under a ticked account if you want something you will recognise, such as "Main" or "Funded".
Under Trade history, leave Sync past trades into Chartnaut ticked to import your closed trades, and pick a Lookback.
Click Link account, or Link 2 accounts when you ticked more than one.
The account list waits 15 minutes for your pick. After that, connect again.
Above the button, the picker tells you how many live slots are free. Tick more accounts than you have slots and it asks you to choose fewer, or disable an account first.
Each account carries a badge for how it holds positions: Hedged, Netted or Spread betting. Chartnaut trades hedged and netted accounts. It cannot trade spread-betting accounts yet, and refuses to link them.
An account marked Already linked is connected to Chartnaut already. One marked Unavailable is linked to another Chartnaut user and cannot be ticked.
After it connects
The accounts appear on the Accounts page. If you left the sync ticked, the history import starts straight away. Chartnaut then needs you to link each broker symbol you traded to a Chartnaut instrument, once, exactly as with MetaTrader. Symbol mapping and History import cover both steps.
To trade, open Trading → Charts, hover Select Account and choose the account.
To add an account you opened later, connect again with the same cTrader ID and tick the new one. It joins the same connection.
Re-authorize when access ends
cTrader access can expire, or you can revoke it from your cTrader ID. The account then shows Error, and its page reads This broker connection failed.
Click the account.
Click Re-authorize with cTrader.
Sign in on cTrader's page with the same cTrader ID you linked, and grant access.
Every account from that sign-in reconnects. Re-authorizing replaces the access on the same connection, so your accounts keep their trades, labels and symbol links. Re-authorize with cTrader is also on the account's row on the Accounts page and on its Settings tab.
When it goes wrong
While signing in
What you see | What to do |
|---|---|
This cTrader ID has no trading accounts | No accounts are linked to that cTrader ID. Link your broker accounts to it in cTrader, or sign in with the cTrader ID that holds them |
Access wasn't granted in cTrader, so no accounts were linked | You declined on cTrader's page. Start again and grant access |
cTrader sign-in wasn't finished in the browser within 5 minutes | In the desktop app, the browser sign-in timed out. Click Connect with cTrader again and finish it in the browser that opens |
This browser has no record of starting this cTrader sign-in | You finished in a different browser from the one Chartnaut opened. Start again from Chartnaut and finish in the browser it opens |
this cTrader sign-in expired or the cTrader sign-in expired | Too long passed between starting and linking. Start again |
While linking
What you see | What to do |
|---|---|
is a spread-betting account, which Chartnaut cannot trade yet | Untick that account and link the others |
could not be read | cTrader did not return that account's details. Sign in again, or pick another account |
these cTrader accounts are split across connections | Some of these accounts are on one Chartnaut connection and some on another, from two cTrader IDs. Delete the accounts on one connection, then link again. Deleting removes their imported trades |
these accounts were already linked | The list was used already. Connect again to link more |
Live broker account limit reached for your plan | All your live slots are in use. Turn off the switch on another account to free one, or move to a larger plan |
An account is missing from the list
The list shows every account linked to the cTrader ID you signed in with, live and demo, across brokers. If one is missing, it is linked to a different cTrader ID. Link it to your main cTrader ID in cTrader, then connect again with that ID.
An account greyed out as Unavailable is linked to another Chartnaut user. They need to remove it from their Chartnaut first.
After it is connected
What you see | What to do |
|---|---|
The account shows Error | cTrader access expired or was revoked. Click the account, then Re-authorize with cTrader, as above |
that cTrader ID cannot see the accounts on this connection | You re-authorized with a different cTrader ID. Sign in again with the cTrader ID you linked these accounts with |
An order or stop change is refused near 21:00 UTC | Most brokers pause FX for a few minutes around then. Chartnaut shows the broker's refusal and nothing is executed. Try again once the market reopens |